FAQs

Frequently Asked Questions (FAQ)

Welcome to the Prime Ju FAQ page. Below you’ll find answers to some of the most common questions our customers ask. If you don’t see your question here, feel free to reach out to our support team.

Shipping & Delivery

📦 How long does shipping take?

  • U.S. Orders: 7–14 business days

  • International Orders: 14–31 business days

🚚 Do you offer international shipping?
Yes, we ship worldwide. Please note that delivery times vary by country.

📍 How can I track my order?
Once your order ships, we’ll provide a tracking number. You can check your order status anytime on our Track Your Order page.

⌛ Why isn’t my tracking number working yet?
Tracking numbers may take 2–5 business days to update. Please check back after this period.

Returns & Refunds

🔄 What is your return policy?
We accept returns within 30 days after delivery. Items must be unused and in their original packaging.

💰 How do I request a refund?
Contact our customer support team with your order number. Once we receive your returned item, we’ll process your refund.

⚠️ Are there any items that can’t be returned?
For hygiene and safety reasons, certain personal-use items may be non-returnable. Please check product details before purchase.

Orders & Payments

🛒 What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options at checkout.

✏️ Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, contact us immediately. Once it’s shipped, changes/cancellations are no longer possible.

📧 I didn’t receive a confirmation email. What should I do?
Please check your spam/junk folder. If you still can’t find it, contact support with your name and email used at checkout.

Products & Support

❓ Are your products authentic?
Yes, all products sold on Prime Ju are 100% authentic and sourced from trusted suppliers.

🔒 Is my personal information safe?
Absolutely. We use industry-standard encryption to ensure your data is secure.

💬 How can I contact customer support?
You can reach us through our Contact Us page or by emailing us directly at petstoday75@gmail.com